PENGAGIHAN ZAKAT OLEH INSTITUSI ZAKAT DI MALAYSIA: MENGAPA MASYARAKAT ISLAM TIDAK BERPUAS HATI?

Abstract

Zakat institution; as an intermediary entity between zakat payers
and zakat receivers plays an important role in collecting and
distributing zakat efficiently. However, zakat payers are dissatisfied
with the performance of the zakat institution. This study examines the
dissatisfaction effect of zakat payers’ towards their zakat payments
and investigates the reasons for this situation. This study utilises and
analyses primary data of dissatisfied zakat payers and potential zakat
payers in Peninsular Malaysia by using descriptive analysis and logistic
regression. The results show that more than half of the dissatisfied
payers do not pay zakat which would have led to a decrease in potential
zakat collection. Nevertheless, there is no significant difference
between the dissatisfaction level of zakat Institutions at the State level;
that may or may not be a private organisation. The result further shows
that the main reasons for zakat payer’s dissatisfaction are ineffective
distribution methods and insufficient dessimination of information on
zakat distribution. This study therefore proposes several measures to overcome the weaknesses identified; hence to increase the satisfaction of zakat payers and to encourage Muslims to pay zakat through authorized

zakat institutions.