INTRODUCING MAKLUM - THE GENERAL REFERENCE EXPERT ADVISER DEVELOPED FOR A UNIVERSITY LIBRARY

Authors

  • Zainab Awang Ngah
  • Nor Eliza Mohd. Zaid
  • Zainab Awang Ngah MLIS Program, Faculty of Computer Science & Information Technology, University of Malaya 50603 Kuala Lumpur, Malaysia
  • Nor Eliza Mohd. Zaid MLIS Program, Faculty of Computer Science & Information Technology, University of Malaya 50603 Kuala Lumpur, Malaysia

Keywords:

Expert systems, Reference services, Reference enquiries, academic libraries, Automated Adviser, MAKLUM, CRYSTAL 4.50, General enquiries, Library services

Abstract

Describes the development of a standalone expert system called MAKLUM which aims to provide answers to general reference enquiries relating to library facilities, services, regulations, loans, membership, location of items, public amenities, etc. The Adviser is developed for the main library of the University of Malaya using the expert system shell, CRYSTAL 4.50. The system can run from any personal computer with DOS. Fifteen undergraduates tested the system, out of whom  73%  rated the Adviser as very good, excellent, and 84%  liked most the system’s ease of use and its user interface. Information about library services, facilities, borrowings and reference privileges are the mostly sought after by the undergraduates.

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Published

10-03-2017

How to Cite

Awang Ngah, Z., Mohd. Zaid, N. E., Awang Ngah, Z., & Mohd. Zaid, N. E. (2017). INTRODUCING MAKLUM - THE GENERAL REFERENCE EXPERT ADVISER DEVELOPED FOR A UNIVERSITY LIBRARY. Malaysian Journal of Library and Information Science, 1(1). Retrieved from https://ajba.um.edu.my/index.php/MJLIS/article/view/1698

Issue

Vol. 1 No. 1 (1996): MJLIS, VOL. 1, NO. 1, 1996

Section

Articles

License

It is a condition of publication that manuscripts submitted to the journal have not been published, accepted for publication, nor simultaneously submitted for publication elsewhere. By submitting a manuscript, the author(s) agree that copyright for the article is transferred to the publisher, if and when the manuscript is accepted for publication.

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