SIEW PENG, L.; MOGHAVVEMI, S. The Dimension of Service Quality and Its Impact on Customer Satisfaction, Trust, and Loyalty: A Case of Malaysian Banks. Asian Journal of Business and Accounting, [S. l.], v. 8, n. 2, p. 99–122, 2015. Disponível em: https://ajba.um.edu.my/index.php/AJBA/article/view/2715. Acesso em: 27 feb. 2026.